Refund Policy
Trying Purlock should be risk free. If it isn't right for you, tell us within 14 days of paying and you get all your money back. Free scans cost nothing, so there's nothing to refund.
Last updated 29 October 2026
The short version
14 days, full refund
On the first payment of a new monthly or annual plan. No questions, no forms.
Cancel any time
Your plan keeps working until the end of the period you've paid for, then stops.
Mistakes refunded
Duplicate charges, charges after you cancelled, or anything we got wrong.
Quick replies
We answer within 2 business days and refund to your original payment method.
0114 day money back guarantee
If you start a paid plan (monthly or annual) and ask for a refund within 14 days of your first payment, we'll refund that payment in full and close the plan. You don't need to give a reason, though we'd love to know how we could do better.
- The guarantee covers the first payment of a new subscription, once per customer.
- If you upgrade from one plan to another (for example from Individual to Business), the guarantee covers the extra amount you paid for the upgrade, for 14 days after it.
- Paid plans are not open yet. This policy applies from the day they launch, to every subscription bought on purlock.com.
02Cancelling a subscription
You can cancel at any time from your billing settings, or by emailing support@spendjot.app. Cancelling stops the next renewal. You keep everything your plan includes until the end of the period you've already paid for. You can export your data before your plan ends, and your free account and saved scans stay unless you ask us to delete them.
03After the first 14 days
| Situation | What happens |
|---|---|
| Monthly plan, cancelled after 14 days | No refund for the current month. The plan runs to the end of it, then stops. |
| Annual plan, cancelled after 14 days | No refund for the rest of the year. The plan runs to the end of the year, then stops. |
| Renewal you forgot about | If you email us within 7 days of an annual renewal and haven't used the new year, we'll refund it. |
| We raise the price | We tell you 30 days before. Cancel before the renewal and you won't pay the new price. |
04One time purchases
For a one time full audit report: if we can't produce it (for example because your website blocks our crawler or can't be reached), you get a full refund. If the report is clearly wrong about your website, tell us within 14 days and we'll fix it, or refund you if we can't.
05Mistakes and problems on our side
We always refund:
- duplicate charges and charges made in error;
- any charge taken after you cancelled;
- the unused part of your period if we stop a paid feature you rely on, close your account without good reason, or Purlock is unavailable for a long period through our fault.
If you see a charge from Spendjot Ltd that you don't recognise, email us and we'll look into it straight away.
06How to ask for a refund
Email support@spendjot.app with the subject “Refund request”, from the email address on your account (or tell us which one it is). We reply within 2 business days.
Approved refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank. Please contact us before disputing a charge with your bank. It's faster for you, and we'll put it right.
07Your statutory rights
This policy adds to your legal rights as a consumer and doesn't replace them. If you buy as a consumer in the UK or EU, you also have a legal right to cancel a digital service within 14 days. Our money back guarantee gives you a full refund in that period anyway. See also our Terms of Service.